It is not usually recommended as using an adapter may affect the current flow. In some extreme cases, adapters can become hot or even melt. However, if the customer ordered the wrong charging gun type and the cooling-off period is over, we can suggest purchasing a high-quality, reputable adapter to avoid product return. MSI does not currently sell EV charger adapters.

You can estimate the charging time by multiplying the battery capacity (in kWh) by the percentage that needs to be charged, then dividing by the charging station's power output (in kW).

For example, take the popular Tesla Model 3:

The battery is approximately 80 kWh. If the battery level is at 20% and you want to charge it to 80% (charging within this range is generally better for battery health), using an MSI EV series 7 kW charger, the calculation would look like this:

80 kWh × 60% (from 20% to 80%) ÷ 7 kW ≈ 7 hours

As a general reference, 1 kWh provides about 3-5 miles of range, so charging for 1 hour would give you approximately 22 miles of driving range.

The appropriate amperage depends mainly on how much current your car can accept. Not all cars can charge at the same top speed.

For example, if your car supports a maximum of 16A, but the charger is rated at 60A, the car will automatically limit the charging current to 16A during charging.

Additionally, most car manufacturers provide a mobile app, which will show information such as estimated charging time and charging current. For the most accurate data, please refer to your vehicle’s official app, user manual, or manufacturer specifications.

EVSE stands for Electric Vehicle Supply Equipment. These devices are more commonly referred to as EV charging stations. They are devices used to recharge electric vehicles, including both battery electric vehicles (BEVs) and plug-in hybrid electric vehicles (PHEVs), similar to how a gas station refuels traditional gasoline-powered cars.

An Ampere (A) is a unit used to measure the strength of electric current.

Electricity can be either static (static electricity) or flowing (electric current). Electric current refers to the movement of electrons, and its strength is determined by the number of electrons moving per second.

A Volt (V) is a unit used to measure the force that drives electric current through a circuit.

In the US, for example, the typical outlet voltage is usually 120V.

A Watt (W) is a unit of power.

It represents the rate at which energy is converted, used, or dissipated per second, measured in watts (W).

A Watt (W) = Volt (V) × Ampere (A). Also, 1,000 watts (W) = 1 kilowatt (kW)

The kilowatt-hour (kWh), commonly referred to as a "unit" of electricity, is a unit of energy.

1 kWh = the amount of energy consumed when a 1 kW appliance runs for 1 hour.

UL certification refers to the safety certification granted by Underwriters Laboratories (UL). It ensures that EVSE products meet rigorous safety, fire, and electrical standards.

CE certification for EV chargers is a mandatory compliance mark showing that a product meets the European Union’s safety, health, and environmental protection standards.

A safety mark from CSA Group. It means the charger was independently tested to North American safety standards.

A safety mark from Intertek (ETL Listed). It means the charger was independently tested to the same UL/CSA safety standards.

ENERGY STAR certification is a U.S. Environmental Protection Agency (EPA)-backed designation that identifies EV chargers that meet specific energy efficiency and environmental performance criteria. It ensures that EV chargers are energy-efficient and environmentally responsible.

The MIT Smile Label is an initiative by the Taiwan's Ministry of Economic Affairs to help domestic and international consumers easily identify and choose products made in Taiwan.

It signifies that the product meets the "Made in Taiwan origin verification standards" and has passed quality inspection.

The Open Charge Point Protocol (OCPP) is an open communication protocol. OCPP certification ensures that a device or system can operate properly in accordance with the OCPP standard.

MSI EVSE charging stations have passed national safety certifications, such as IEC/UL, and are also equipped with comprehensive electrical protection.

Additionally, some chargers are equipped with an emergency stop button for enhanced safety.

Yes, MSI EVSE charging stations come with US$5,000,000 product liability insurance.

EV Charging Connectors are divided in to two types: DC fast charging and AC slow charging.

For the US, AC connectors mainly include Type1 (J1772) and NACS for Tesla.

DC charging connectors are typically CCS1 and CCS2, depending on the region.

The charging gun type is usually indicated in the vehicle’s specifications.

Look for the information in your vehicle's user manual or contact the car manufacturer for confirmation.

AC (alternating current) charging is considered slow charging and is generally less damaging to the battery.

It also has a lower installation cost and is easier to set up. With a lower current output, it is safer, and the equipment takes up less space.

They're ideal for places where vehicles can be parked for long periods, such as homes, offices, hotels, and parking lots.

If you bought the wrong connector type (Type 1/NACS), please note that due to safety regulations, the charging connector and the station body are integrated.

As such, MSI does not currently sell the charging cable/connector separately for individual replacement.

We recommend purchasing a high-quality, reputable third-party after-market adapter.

MSI EV chargers are built with top-tier waterproof and dustproof protection, keeping rain and weather completely out.

Built-in safety sensors instantly shut off the power within milliseconds if any unusual heat or electrical leakage is detected, stopping hazards before they start.

Having a professional electrician install the charger in a well-ventilated, shaded spot keeps outdoor charging perfectly safe and reliable every day.

MSI partners with certified professional installers to provide reliable installation services.

Please note that installation fees vary depending on retail channels, promotional packages, and on-site setup complexity; confirming the specific details with the local retailer upon purchase is recommended.

To purchase the MSI EZgo, please refer to the EZgo product page for your local region.

Each product page includes localized links for purchasing an EZgo EV charger.

You can read the Australian review from zecar here: MSI EZgo Smart EV Portable Charger Review

Or check out the US review video from Not a Car Guy here: Watch the review video

Given variations in warranty due to both region and sales channel, confirm your local warranty details by changing the region settings to your local region or by speaking with your sales channel.

Changing the charging connector involves factory disassembly, replacement, and testing costs, which would be more than the cost of buying a new unit.

We recommend that you confirm your vehicle's charging port type (e.g., J1772 Type 1 or Type 2) and required cable reach before purchasing.

If a different configuration is needed, purchasing a new unit through an authorized retailer is the most cost-effective and efficient option.

Safety first! Please follow the product manual and have a qualified, licensed electrician perform the installation.

1. Electrical requirements: A dedicated circuit and outlet matching the manual specifications must be prepared, including proper independent grounding. Adapter use is heavily discouraged.

2. Code compliance: Wiring and protective devices must comply with electrical codes to ensure safety under sustained load.

3. Professional installation: Work should be performed by a licensed electrician. Installation costs should be quoted based on site distance and electrical conditions.

Virtually all commercially available electric vehicles are compatible.

To ensure a perfect fit, we recommend confirming your vehicle's charging port type (e.g., J1772 Type 1, NACS, or Type 2) and selecting the matching connector before you buy.

Charging speeds are heavily dependent on your local power phase and outlet types. Additionally, the current state of charge of your vehicle can greatly affect the speed of charging. However, here are a few examples of EZgo charging speeds:

For the United States and Canada:

Using a standard household 3-prong outlet (NEMA 5-15):

Charging power is 1.3 kW, providing approximately 5-10 km of range per hour. An 8-hour overnight charge adds approximately 50-70 km of range, suitable for short daily commutes or emergency top-ups.

Using a high-power outlet (NEMA 14-50):

Charging power increases to 7 kW, providing approximately 35-50 km of range per hour. For a vehicle with an 80 kWh battery, charging from 20% to 80% takes approximately 7 hours, ideal for overnight full charges.

For Europe:

Using a single‑phase outlet (230 V, Blue CEE 32 A plug):

Charging power is 7 kW, providing approximately 35–50 km of range per hour. An 8‑hour overnight charge adds roughly 280–400 km of range, ideal for daily commuting or full overnight top‑ups.

Using a three‑phase outlet (400 V, Red CEE 16 A plug):

Charging power increases to 11 kW, providing approximately 55–75 km of range per hour. For a vehicle with an 80 kWh battery, charging from 20 % to 80 % takes about 5–6 hours, suitable for faster home or workplace charging.

For Australia:

Using a standard household outlet with the 10 A tail (single phase, 240 V):

Charging power is ≈ 2.4 kW, providing approximately 10–15 km of range per hour. An 8‑hour overnight charge adds roughly 80–120 km of range, suitable for short daily commutes or emergency top‑ups.

Using a higher‑capacity outlet with the 15 A tail (single phase, 240 V):

Charging power increases to ≈ 3.6 kW, providing approximately 15–22 km of range per hour. For a vehicle with an 80 kWh battery, charging from 20 % to 80 % takes around 13–14 hours, ideal for longer overnight sessions or weekend full charges.

Note: For all situations, actual range added will vary depending on vehicle energy consumption.

You can easily manage charging through the MSI aConnect App (available for iOS and Android). Setup instructions:

1. Download the app: Download the MSI aConnect App on your phone. https://aconnect.msi.com/APPDW/

2. Enable Bluetooth: Make sure your phone's Bluetooth is turned on.

3. Pair and connect: Open the app and follow the on-screen instructions to pair with the charger.

4. Once connected, you can monitor charging status in real time, set charging schedules, and start or stop charging from your phone.

First, the app is not required for charger usage. However, multiple family members can share access to the charger's data. As long as each family member downloads the MSI aConnect App and completes Bluetooth pairing, they can share the charger.

Reminder:

For connection security and stability, the system uses a one-to-one connection. When one user is actively operating or viewing the app, the next user must wait until the previous user exits the operation screen before connecting.

This is usually related to incomplete grounding at the outlet.

To ensure your electrical safety, the charger has a built-in detection system. Older residential outlets may have a 3-prong plug but actually lack proper internal grounding. The purpose of grounding is to safely redirect current away from people in the event of a fault or leakage.

Because charging safety is our top priority, if the system detects incomplete grounding, it will automatically stop charging. We recommend contacting a licensed electrician to inspect and reinforce your outlet's grounding to ensure safe operation.

Both codes indicate that the charger has detected excessive ground resistance. To ensure personal safety, the charger automatically stops charging when the grounding system is incomplete.

Common causes:

1. Improper grounding: The outlet is not properly grounded internally, or ground resistance does not meet safety standards.

2. Improper adapters: The charger's power cord plug must be connected directly to a fixed outlet. The use of extension cords, 2-prong to 3-prong adapters, universal plugs, or other non-standard adapters is heavily discouraged as they can cause excessive resistance and pose an overheating risk.

Recommended action: Remove all non-original adapters or extension cords and connect directly to a properly grounded outlet. If the issue persists, contact a licensed electrician to inspect the site grounding.

If your MSI EZgo cannot connect to the aConnect app, follow these steps in order. They resolve most connection issues:

1: Check Bluetooth & Permissions

Most Common Fix

The app requires Bluetooth and Location access to pair with the charger.

Phone Settings → Bluetooth / App Permissions

Ensure Bluetooth is turned on

Confirm the aConnect app has Bluetooth and Location permissions

2: Restart Connection

Refreshing both the phone and charger often clears dropped connections.

Toggle Bluetooth off for 5 seconds, then back on

Close and reopen the aConnect app

Unplug the EZgo power cord, wait 10 seconds, then plug back in

3: Check Distance & Obstructions

Bluetooth range is limited to about 10 meters and can be blocked.

Stay within 10 m (33 ft) of the charger

Avoid barriers like car bodies, metallic window tints, or concrete walls

Keep a clear line of sight between phone and charger

4: Reduce Signal Interference

Other wireless devices can disrupt Bluetooth on the 2.4 GHz band.

Move closer to the charger

Step away from crowded Wi‑Fi routers or multiple active wireless devices

5: Confirm Device Availability

The EZgo supports one active Bluetooth connection at a time.

Ensure no other phone is currently paired

Close the app or disable Bluetooth on nearby devices

6: Test Phone Compatibility

Rarely, certain phone models may have Bluetooth protocol issues.

If all steps fail, try connecting with another phone to confirm

You can get the help you need quickly through one of the following options:

1. Self-service support

Visit the official website to download the product manual, watch instructional videos, or browse the FAQ for troubleshooting. https://evse.msi.com/resources/download

2. Contact customer service

If online resources do not resolve your issue, please contact the original point of purchase or MSI customer service.

Failure to start charging can be caused by multiple factors. Please troubleshoot using the following categories:

1. Power supply check

- Power status: Confirm the outlet is receiving power and the upstream circuit breaker has not been tripped.

- Circuit load: If the outlet shares a circuit with high-power appliances, available current capacity may be insufficient.

- Voltage compatibility: Some vehicle models (e.g., VW EVs) do not support 110V charging by design. Confirm your electrical supply meets the vehicle's charging requirements.

2. Charger check

- Over-temperature protection: If the plug or equipment temperature is too high, the protection mechanism will automatically pause charging until the temperature drops.

- Safety mechanisms: When abnormal conditions such as overcurrent, overvoltage, or undervoltage are detected, the charger locks output to ensure safety.

- Cable condition: Periodically inspect the plug and cable for visible damage, deformation, or burn marks.

3. Vehicle-side check

- Charge settings: Check whether the vehicle has reached its target charge limit or if scheduled charging mode is accidentally enabled.

- Connection and response: The vehicle charging port may have debris, the vehicle may have entered sleep mode, or there may be model-specific compatibility limitations.

If scheduled charging fails to start, the following causes may apply:

1. Charger-side check

- Connection instability: Unstable connectivity during setup may cause the schedule to fail.

- Setup not confirmed: After setting the schedule, confirm the screen displays a success message before you close the app.

- Equipment protection: If the charger detects over-temperature or other electrical abnormalities (red indicator light), charging will pause for safety until the issue is resolved.

2. Vehicle-side check

- Schedule conflict: Check whether the vehicle has its own charging schedule set. Overlapping schedules may cause conflicts.

- Incomplete connection: Check that the charging connector is fully inserted into the charging port and free of debris.

- Vehicle sleep mode: If the vehicle enters deep sleep mode, it may not respond to the charger's power signal.

- Charge limit: Check whether the vehicle has a charge limit set.

3. Environmental factors

- Power instability: Power outages, breaker trips, or outlet supply interruptions during the scheduled period may cause the schedule to reset or abort.

1. Missing Start and End Times

The EZgo doesn't have a built-in clock. It syncs the time from your phone each time you connect, so if your phone isn't connected before a charging session begins, only the duration will be recorded rather than the full start and end times. Connect your phone before you start charging to make sure the complete record is captured. If the charger is unplugged and plugged back in, the time will reset. Reconnect your phone to resynchronise.

2. Charging History Missing

Charging records are stored temporarily on the charger and retrieved each time your phone connects. The charger holds up to 500 session logs. Once that limit is reached, the oldest entries are replaced by new ones. Connect your phone regularly to keep your history complete and avoid losing older records.

To purchase the MSI Eco, please refer to the Eco product page for your local region.

Each product page includes localized links for purchasing an Eco EV charger.

Given varaiations in warranty due to both region and sales channel, confirm your local warranty details by changing the region settings to your local region or by speaking with your sales channel.

Your electrical safety is our top priority. All MSI chargers undergo rigorous international testing and are backed by high‑value liability insurance:

Product liability insurance: To protect user interests, MSI provides USD 5 million product liability insurance, including third‑party liability coverage.

Global safety certifications:

Europe (CE / CB): IEC 61851‑1, IEC 62196‑1, IEC 62196‑2, IEC 62893‑2, EN 17186:2019, EN 18061

North America (UL / FCC): UL 2594, UL 2231, UL 991, UL 1998, FCC 47 CFR Part 15 Subpart B

Taiwan (RPC): CNS 15511‑21‑11, certified by Taiwan’s Bureau of Standards, Metrology and Inspection (BSMI)

Other regions: JARI (Japan), KCC (Korea), NBTC (Thailand), RCM (Australia/New Zealand), Energy Star (international efficiency standard)

This means MSI chargers meet recognized national and international safety standards from design through manufacturing, ensuring safe, reliable operation wherever they are installed.

The standard wiring method for Eco Series chargers uses ferrule (European-style) terminals. Ferrule terminals are the specified wiring standard used during international safety certification testing (e.g., IEC/EN), ensuring stable and reliable power transmission over long-term operation.

Warranty notice: For your electrical safety, please follow the manufacturer's installation specifications. If non-standard wiring methods cause equipment malfunction, damage, or safety issues, warranty and after-sales service coverage will not apply.

The factory default account and connection password are printed on the product warranty card and on a sticker inside the charger housing. Please check there first.

If your warranty card is lost and the internal sticker is unreadable, please contact MSI customer service or technical support for assistance.

Security notice: To protect your equipment security, MSI does not offer a public password lookup channel. Customer service will verify your identity and device serial number (S/N) before assisting with a password reset to prevent unauthorized access.

Virtually all commercially available electric vehicles are compatible.

Confirm your vehicle's charging port type (e.g., J1772 Type 1, NACS, or Type 2) and select the matching connector before purchasing.

The MSI Eco Series supports flexible single‑phase and three‑phase configurations for efficient AC charging. Actual speeds depend on your installation and vehicle efficiency.

Single‑phase (7 kW / 11 kW):

Provides approximately 35–77 km of range per hour.

For a vehicle with an 80 kWh battery, charging from 20 % to 80 % takes roughly 5–8 hours, ideal for overnight home use or workday parking.

Three‑phase (22 kW):

Provides approximately 110–150 km of range per hour.

For the same 80 kWh battery, charging from 20 % to 80 % takes about 2.5–3 hours, suitable for faster workplace, retail, or fleet charging.

Note: Range added per hour varies by vehicle energy consumption and onboard charger limits.

OCPP (Open Charge Point Protocol) is the communication bridge between chargers and management systems. The version differences are as follows:

- OCPP 1.6J: Currently the most widely adopted, stable, and best-supported version globally.

- OCPP 2.0.1: A newer version with enhancements to security encryption, charging control, and data transmission.

Since most operating platforms (EMS) and charge-point management systems in the market still use OCPP 1.6J as the standard, it offers excellent compatibility. Unless you have specific security requirements or your system provider requires it, OCPP 1.6J provides complete and stable charging functionality without needing to upgrade to 2.0.1.

Absolutely. The MSI Eco Series is designed for harsh environments and has outstanding weather resistance and protection:

- Dust and water protection: IP65 rated, providing complete dust sealing and resistance to water jets.

- Environmental testing: Passed rigorous salt spray (corrosion resistance), high-altitude (3,000m), and extreme operating temperature (-30°C to 55°C) testing.

Whether facing coastal salt corrosion, high-altitude conditions, or intense summer heat, the product maintains stable operation. You can confidently install it outdoors or in parking facilities.

No, switching is not possible because the two versions have different hardware configurations. The OCPP version has a dedicated OCPP communication board built in to support an EMS (energy management system) and backend platform connectivity. The non-OCPP version does not include this communication component and cannot be converted through hardware additions or software modifications.

Important reminder: Since the hardware configuration cannot be changed after purchase, please confirm before buying whether your installation site requires EMS energy management or OCPP backend connectivity, and select the correct model for your needs.

You can get the help you need quickly through one of the following options:

1. Self-service support

Visit the official website to download the product manual, watch instructional videos, or browse the FAQ for troubleshooting. https://evse.msi.com/resources/download

2. Contact customer service

If online resources do not resolve your issue, please contact the original point of purchase or MSI customer service.

Charging power is influenced by several factors that ensure safe and stable operation across different electrical standards worldwide:

Vehicle limit:

Not all EVs support high‑current charging. The actual current draw depends on the vehicle’s onboard charger (OBC). If the car’s OBC only supports 16 A or 32 A, the charger will automatically adjust to that limit, even if the unit itself is rated for more.

Electrical supply limit:

Local power availability varies by region. During installation, a qualified electrician will assess the capacity of your supply panel. If the upstream circuit cannot safely support full‑power operation, the installer will configure a lower current setting to prevent overloads and maintain household safety.

If the app shows offline, this can usually be resolved by power cycling the unit:

1. Power off: Turn off the upstream power switch for the charger.

2. Wait: Keep the power off for at least 30 seconds to allow the capacitors to fully discharge.

3. Restart: Turn the power back on and wait for the device to complete its system check and reconnect to the network.

If the connection still does not recover, check the following and contact your network installer for assistance:

1. Network quality: Check whether the network connection at the charger's location is stable and uninterrupted.

2. Connection settings: Confirm the device has successfully obtained an IP address, or try rechecking the network configuration in the app.

1. Incorrect Charging History Time

The Eco Series charger doesn't have a built-in clock. It syncs the time from your phone each time you connect. If the charger loses power, the time may drift. Simply reconnect your phone to bring it back in sync.

2. Charging History Missing

Charging history is stored temporarily on the charger and retrieved each time your phone connects. To keep your history complete, connect regularly. The charger holds up to 180 session logs, and once that limit is reached, the oldest entries will be replaced by new ones.