To purchase the MSI EZgo, please refer to the EZgo product page for your local region. Each product page includes localized links for purchasing an EZgo EV charger.

Changing the charging connector involves factory disassembly, replacement, and testing costs, which would would be more than the cost of buying a new unit. We recommend that you confirm your vehicle's charging port type (e.g., J1772 Type 1 or Type 2) and required cable reach before purchasing. If a different configuration is needed, purchasing a new unit through an authorized retailer is the most cost-effective and efficient option.

Virtually all commercially available electric vehicles are compatible. To ensure a perfect fit, we recommend confirming your vehicle's charging port type (e.g., J1772 Type 1, NACS, or Type 2) and selecting the matching connector before you buy.

Charging speeds are heavily dependent on your local power phase and outlet types. Additionally, the current state of charge of your vehicle can greatly affect the speed of charging. However, here are a few examples of EZgo charging speeds: Using a standard household outlet with the 10 A tail (single phase, 240 V): Charging power is ≈ 2.4 kW, providing approximately 10–15 km of range per hour. An 8‑hour overnight charge adds roughly 80–120 km of range, suitable for short daily commutes or emergency top‑ups. Using a higher‑capacity outlet with the 15 A tail (single phase, 240 V): Charging power increases to ≈ 3.6 kW, providing approximately 15–22 km of range per hour. For a vehicle with an 80 kWh battery, charging from 20 % to 80 % takes around 13–14 hours, ideal for longer overnight sessions or weekend full charges. Note: For all situations, actual range added will vary depending on vehicle energy consumption.

You can easily manage charging through the MSI aConnect App (available for iOS and Android). Setup instructions: 1. Download the app: Download the MSI aConnect App on your phone. https://aconnect.msi.com/APPDW/ 2. Enable Bluetooth: Make sure your phone's Bluetooth is turned on. 3. Pair and connect: Open the app and follow the on-screen instructions to pair with the charger. 4. Once connected, you can monitor charging status in real time, set charging schedules, and start or stop charging from your phone.

First, the app is not required for charger usage. However, multiple family members can share access to the charger's data. As long as each family member downloads the MSI aConnect App and completes Bluetooth pairing, they can share the charger. Reminder: For connection security and stability, the system uses a one-to-one connection. When one user is actively operating or viewing the app, the next user must wait until the previous user exits the operation screen before connecting.

If you are unable to connect, please follow the following steps, which will resolve the vast majority of connection issues: 1. Check your phone's Bluetooth: Confirm Bluetooth is enabled and the app has Bluetooth permissions. 2. Reset the connection: If the connection drops, try unplugging and re-plugging the EZgo power cord (restarting the device) and restarting the app. 3. Check distance: Bluetooth has a limited effective range. Ensure your phone is within 10 meters of the EZgo with no large metal objects in between. 4. Phone compatibility: A small number of phone models may have Bluetooth protocol compatibility issues. If the above steps do not work, try using a different phone. 1. Distance & Obstructions: Bluetooth range is 10m. Car bodies, metallic window tints, or concrete walls can block the signal. Please connect with a clear line of sight to the charger. 2. Signal Interference: Bluetooth uses a 2.4GHz band. High-interference environments (crowded Wi-Fi or wireless devices) can cause the connection to drop. Move closer to the charger and away from other wireless sources. 3. Device Already Occupied: The charger supports 1-to-1 pairing only. If another device is currently connected, you cannot pair. Ensure nearby paired devices have closed the App or turned off Bluetooth. 4. Compatibility Check: Rarely, certain phone models may have Bluetooth protocol compatibility issues. If the above fails, test your connection with another phone. 3 Quick Steps 1. Restart Bluetooth: Toggle phone Bluetooth off for 5 seconds, then back on. 2. Reboot Charger: Unplug the charger from power and plug it back in. 3. Check Permissions: Ensure the App is granted Bluetooth and Location permissions in your phone settings.

"Failure to start charging can be caused by multiple factors. Please troubleshoot using the following categories: 1. Power supply check - Power status: Confirm the outlet is receiving power and the upstream circuit breaker has not been tripped. - Circuit load: If the outlet shares a circuit with high-power appliances, available current capacity may be insufficient. - Voltage compatibility: Some vehicle models (e.g., VW EVs) do not support 110V charging by design. Confirm your electrical supply meets the vehicle's charging requirements. 2. Charger check - Over-temperature protection: If the plug or equipment temperature is too high, the protection mechanism will automatically pause charging until the temperature drops. - Safety mechanisms: When abnormal conditions such as overcurrent, overvoltage, or undervoltage are detected, the charger locks output to ensure safety. - Cable condition: Periodically inspect the plug and cable for visible damage, deformation, or burn marks. 3. Vehicle-side check - Charge settings: Check whether the vehicle has reached its target charge limit or if scheduled charging mode is accidentally enabled. - Connection and response: The vehicle charging port may have debris, the vehicle may have entered sleep mode, or there may be model-specific compatibility limitations."

"If scheduled charging fails to start, the following causes may apply: 1. Charger-side check - Connection instability: Unstable connectivity during setup may cause the schedule to fail. - Setup not confirmed: After setting the schedule, confirm the screen displays a success message before you close the app. - Equipment protection: If the charger detects over-temperature or other electrical abnormalities (red indicator light), charging will pause for safety until the issue is resolved. 2. Vehicle-side check - Schedule conflict: Check whether the vehicle has its own charging schedule set. Overlapping schedules may cause conflicts. - Incomplete connection: Check that the charging connector is fully inserted into the charging port and free of debris. - Vehicle sleep mode: If the vehicle enters deep sleep mode, it may not respond to the charger's power signal. - Charge limit: Check whether the vehicle has a charge limit set. 3. Environmental factors - Power instability: Power outages, breaker trips, or outlet supply interruptions during the scheduled period may cause the schedule to reset or abort."